1. Overview

binderfold (“we”, “our”, or “us”) operates as an independent brand specializing in folder organization products. We are committed to providing reliable service and high-quality items to our customers across Europe. This Refund and Return Policy outlines your rights and our obligations under applicable European consumer protection laws, including the EU Consumer Rights Directive.

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2. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European consumer protection laws, consumers residing in the European Union and the European Economic Area have the legal right to withdraw from their purchase contract within 14 days without giving any reason.

Withdrawal Period: The withdrawal period expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
How to Exercise the Right: To exercise the right of withdrawal, you must inform us (binderfold, via email at storage@binderfold.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., an email). You may use the optional model withdrawal form at the end of this policy, though it is not obligatory.
Deadline Compliance: To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

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3. Effects of Withdrawal and Return Instructions

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Reimbursement Method: We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Return Shipping Address:
> binderfold Returns Department
> [Insert Physical Return Address Here]
Return Shipping Costs: You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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4. Damaged, Defective, or Faulty Items

We take great care in fulfilling every order. However, if you receive a product that is defective, flawed, or damaged upon arrival, you are entitled to a replacement or refund in accordance with statutory consumer guarantees.

Notification & Evidence: You must notify our customer support team via email at storage@binderfold.com promptly upon discovery of the defect. To expedite your request and minimize unnecessary logistics, you are required to provide clear photographic or digital evidence of the damage or defect via email.
Resolution Without Physical Return: For items confirmed to be damaged or defective based on the provided photographic evidence, binderfold reserves the right to issue a full refund or arrange a replacement shipment without requiring you to physically return the damaged item, provided sufficient proof has been established.

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5. Shipping Delays and Logistics

We partner with major international carriers, including DHL, FedEx, and UPS Priority services, to deliver your orders efficiently across Europe.

Standard Delivery Timeframes and Investigations: If your order exceeds the standard estimated transit time provided at checkout, please contact us at storage@binderfold.com. Upon notification, we will formally initiate an official investigation with the respective carrier.
Outcome of Investigation: Depending on the factual findings and official status report provided by the carrier, binderfold will determine the appropriate resolution, which may include a full refund or a complimentary replacement shipment.

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6. Accepted Payment Methods

We process all transactions securely through our authorized checkout system. We accept the following payment methods:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Supported Electronic Wallets

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7. Contact Information

For any questions, concerns, or to initiate a return, withdrawal, or support request regarding your order, please contact us directly:

Brand: binderfold
Website: www.binderfold.com
Email: storage@binderfold.com